Privacy Policy

Excellent Packers and Movers values the privacy of every individual who uses our services. We are committed to safeguarding the personal information of our customers, ensuring that it is collected, used, and stored responsibly. This Privacy Policy outlines how we handle your data when you interact with us through our website, phone, email, or while availing of our relocation, packing, transportation, or storage services.

1. Information We Collect
We may collect personal details such as your name, phone number, email address, residential or office address, and service-related requirements. For vehicle transportation, details such as the make, model, and registration of the vehicle may be collected. In addition, we may gather non-personal data such as browser type, IP address, and usage patterns when you visit our website.

2. Purpose of Collecting Information
The information collected is used solely to deliver our services effectively and efficiently. This includes:

• Processing service requests and bookings.

• Communicating updates, confirmations, and service details.

• Ensuring secure packing, moving, and storage of belongings.

• Personalizing customer experience and improving service quality.

• Maintaining records for administrative and legal compliance.

3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal data with third parties. Information may only be shared under the following circumstances:

• With trusted partners, such as logistics providers, directly involved in completing your move.

• When required by law, government authorities, or legal processes.

• To protect the rights, property, or safety of our company, customers, or partners.

4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use secure practices, no electronic transmission or storage system can guarantee complete security.

5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. Cookies help us understand preferences and provide relevant information. Users can choose to disable cookies through browser settings, but this may affect website functionality.

6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Once the retention period has expired, we securely delete or anonymize the data.

7. Your Rights
As a customer, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data, subject to legal and contractual obligations.

• Withdraw consent for data processing at any time.

8. Third-Party Links
Our website or communication may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those third parties before providing personal information.

9. Updates to the Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in practices, technology, or legal requirements. Any modifications will be posted on our website, and continued use of our services will be considered as acceptance of the updated terms.